Returns & Refunds
Simple, fair returns — with prior approval and full support for faulty or incorrect items.
How Returns Work
1. Contact Us
Get in touch with your order number and reason for return before sending anything back. All returns require prior approval.
2. Ship It Back
Return the product unused, undamaged and in its original, unopened packaging within 14 days of delivery.
3. Get Refunded
Approved refunds are issued to the original payment method within 14 days of us receiving and inspecting the goods.
Conditions
Return window
Return requests must be made within 14 days of delivery.
Product condition
Products must be unused, undamaged and in their original, unopened packaging. Electrical protection products that have been installed or energised cannot be returned.
Special-order items
Non-stock items ordered specifically for you may be non-returnable or subject to a restocking charge — this will be stated on your quotation.
Faulty or incorrect items
If we supply an incorrect item or a product is faulty on arrival, we will replace it or refund it in full, including return shipping. Report transit damage or shortages within 48 hours of delivery.
Need to start a return?
Our technical team responds quickly — including urgent breakdown requirements.