Privacy Policy
How Mersen Express collects, uses and protects your personal data on mersenexpress.com.
What We Collect
Order & Quote Data
Name, company, email, phone, billing/shipping address and order details when you order or request a quotation.
Contact Form Data
The details you submit through our contact and enquiry forms.
Account Data
Login details if you create a customer account.
Technical Data
IP address, browser type and pages visited, collected through cookies and analytics.
How We Use Your Data
We use your data to process orders and quotations, deliver products, respond to enquiries, maintain your account, improve our website, and — only where you have consented — send you commercial communications. We do not sell your personal data.
Cookies and Analytics
This site uses cookies necessary for the shop to function (cart, checkout, login) and analytics cookies (Google Analytics via Site Kit) to understand how visitors use the site. You can control cookies through your browser settings.
Sharing, Retention & Security
We share data only with the service providers needed to fulfil your order: payment processors, shipping carriers, and our hosting provider. These parties process data on our behalf under their own privacy and security obligations.
We keep order records for as long as required for legal, tax and warranty purposes. Data is transmitted over encrypted (HTTPS) connections and stored on secured servers.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, export or delete your personal data, and to object to or restrict its processing. To exercise any of these rights, contact us through our contact page.
We may update this policy from time to time. The latest version will always be published on this page.
Questions about your data?
Our technical team responds quickly — including urgent breakdown requirements.